l OVERCOMING THE OBSTACLES: Who’s afraid of AI? – Digital Transformation News

The world is witnessing an extraordinary transformation driven by the rapid advancement of artificial intelligence (AI), data, and CRM innovations. Similar to how emails and SMS revolutionised communication, generative AI stands to impact every aspect of our personal and professional spheres. According to a report by Nasscom, India has achieved a remarkable AI skills penetration factor of 3.09, surpassing all G20 and OECD countries. This indicates that the country’s tech talent is three times more likely to possess or report AI skills than other nations.

Despite this, numerous businesses are still unprepared for the effective 

implementation of AI. The top barriers cited by those already using or planning to use the technology include a lack of digital skills and concerns regarding ethics and security. It is, therefore, crucial for business leaders to proactively equip their workforce with the skills and confidence required to integrate these technologies into their daily work.

Getting the right mix

With the democratisation of AI, it is anticipated that at least 80% of all jobs will be automated in some way or another. In the healthcare sector, for instance, automation will assist professionals in efficiently analysing medical images, resulting in improved patient advice and faster diagnosis of conditions. Similarly, in manufacturing, automating quality control and inspection processes will enable workers to devote more time towards strategic responsibilities.

In the race to adopt and implement AI technology, it is crucial for businesses to not forget to do so with inclusivity and intention. Establishing a strong tech infrastructure involves formulating robust data strategies, prioritising security and ethical guidelines, and aligning workforce development strategies accordingly. An essential aspect of successful integration is gaining a deep understanding of AI and automation and their effective integration into daily operations. Additionally, collaboration skills play a vital role in ensuring the functional and ethical use of this technology.

In today’s digital-first world, business leaders must prioritise a skills-based approach to recruitment and training. To ensure that everyone can leverage the benefits of emerging technologies, companies need to foster a culture

that promotes innovation and continuous learning. As AI becomes integrated into various aspects of our professional lives, empowering employees to embrace curiosity, experiment with new technologies and enhance their skills is crucial.

Upskilling is important 

By investing effort into comprehending how AI can effectively tackle priorities, challenges, and workflows, business leaders can empower their workforce with the necessary tools for their success. In today’s business landscape, where companies are evaluated based on the calibre to deliver customer experience, the ability to provide seamless and personalised journeys becomes paramount for maintaining competitiveness. Upskilling teams to swiftly adapt to changing demands is imperative in meeting these expectations and sustaining a competitive edge.

The writer is MD – Operations & site lead – Technology, Marketing, Product, Salesforce India