One of the company’s biggest new announcements is its new Copilot and Dynamics 365 Field Service integration, which will allow service managers and technicians to automate repetitive tasks like work order and schedule creation, freeing up valuable time as a result.
Copilot new Shifts plugin for Microsoft 365 Copilot. Source: microsoft.com
Building on Microsoft’s original Copilot model, which assists office-based tasks like creating documents, and reading and summarising emails, this field service assistant is targeted at the global 2.7 billion-strong service industry, where cases of burnout and poor retention are at their highest.
“Technology can relieve pressures on the frontline that are causing burnout as well as help organizations drive engagement and a sense of belonging that can help increase retention,” – Charles Lamanna, CVP of business applications at Microsoft
Speaking to VentureBeat, Charles Lamanna, Microsoft’s CVP of business applications, explains this initiative marks the first step the company is taking to infuse next-gen AI and data with productivity tools to “address the challenge of repetitive tasks and burnout” and to relieve the burden for frontline workers.