A new survey from Amelia, a leader in Enterprise Conversational Artificial Intelligence (AI), found that 83% of participants believe that Conversational AI will positively impact the banking sector. The survey was conducted during the recent annual Customer Owned Banking Association conference on the Gold Coast. According to the survey, more than three-quarters of customer-owned banks … Read more
LAS VEGAS – Customer service plays a pivotal role in the success or failure of a business. Recognizing the significance of this most of the enterprises experience, Oracle has unveiled Generative AI-powered capabilities to optimize customer service delivery, improve productivity, and help organizations enhance the customer experience within Oracle Fusion Cloud Customer Experience (CX). This … Read more
The mysterious WhatsApp message arrived one night in August 2022, while I was out at a bar with a friend: “Hi David, I’m Vicky Ho don’t you remember me?” This was strange. My name isn’t David, and I didn’t know anyone named Vicky. But I’d been getting a lot of seemingly misdirected messages on my … Read more
One day last October, as chants of “Kale yeah, kale yeah!” and “Power to the parsnips!” echoed throughout a Connecticut campground, 100 or so Daily Harvest employees were indulging in some months-delayed corporate bonding. They were at Harfest, the vegan meal startup’s two-day retreat, where, along with talking business and playing games, there was a … Read more