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NatWest adds generative AI, American Express expands pay-by-bank | PaymentsSource

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NatWest adds generative AI, American Express expands pay-by-bank | PaymentsSource

NatWest is updating its chatbot, Cora, embedding generative AI into the program to make engagement more conversational. The bank has partnered with IBM, using AI and watsonX, IBM’s data platform. Called Cora+, the bot will access data from more sources to answer questions about bank services, information about the bank and job postings. “Building on … Read more

Mastercard, Western Union prep for CBDCs’ uncertain future | PaymentsSource

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Mastercard, Western Union prep for CBDCs’ uncertain future | PaymentsSource

Western Union is part of a CBDC project with the Digital Dollar Project.JEAN CLAUDE COUTAUSSE/BLOOMBERG NEWS Central bank digital currency projects in Europe, the U.S. and U.K. are moving slowly and not a certainty, but payment companies are positioning themselves for the potential arrival in these markets. Mastercard last week launched a partner program for … Read more