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Delta rethinks SkyMiles changes after negative feedback from customers

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Delta rethinks SkyMiles changes after negative feedback from customers

Ed Bastian, CEO of Delta Airlines, delivers remarks during an opening ceremony of Delta’s new terminal at LaGuardia airport on Oct. 29, 2019, in New York City. Stephanie Keith/Getty Images A couple of weeks ago, Delta stirred up a hornet’s nest with its frequent flyers when it announced big changes to its SkyMiles loyalty program and airport … Read more

Major airline overhauls frequent-flier program

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Major airline overhauls frequent-flier program

A Delta Airlines flight attendant sells food on board an SFO-bound fight in April 2014. Robert Nickelsberg/Getty Images Delta frequent flyers are facing some major changes to the airline’s SkyMiles loyalty program and its Sky Club airport lounge program in the months ahead, and not all of them are positive. Starting Jan. 1 of next … Read more